Customer experience
Customer portal for clearing and forwarding companies
A customer portal turns "where is my cargo?" phone calls into self-service. For clearing and forwarding companies, it gives importers a secure place to upload documents, follow shipment status, and see invoices and payment advice — while your team focuses on clearing the cargo.
- A portal reduces repetitive status calls and email chasing.
- Customers upload documents once, in one place, with a clear record.
- Transparency on status and billing builds trust and repeat business.
- Easy Cargo TMS includes customer and transporter portals.
What the customer portal should show
- Shipment status and clearance milestones in plain language
- Document upload and a record of what has been received
- Invoices, payment advice, and billing visibility
- Contact and request channels tied to the right file
Why it helps cost control
Delays often start with missing documents. When customers can upload paperwork early through a portal, clearing starts sooner, which reduces storage charge and container demurrage charge exposure. Clear status also means fewer disputes at billing time.
Where it fits in Easy Cargo TMS
The customer portal is part of Easy Cargo TMS, alongside a transporter portal. Customers and transporters each get a secure view of the documents, status, and billing that concern them, all connected to the same shipment file your team works from.
Frequently asked questions
What is a clearing and forwarding customer portal?
It is a secure online area where importers upload documents, track shipment and clearance status, and view invoices and payment advice for their cargo.
How does a portal reduce costs?
Early document upload means clearing starts sooner, reducing storage charge and demurrage. Clear status and billing also reduce disputes and repeated status calls.
Bring this into one system
Easy Cargo TMS and Easy Cargo Tracking Systems turn these workflows into one operational platform for clearing, forwarding, and cargo tracking in Tanzania.